Candidate Key Performance Outputs
- Responsible for the overall running of housekeeping department of the hotel, cost effectively and to required standard, in accordance with the Hotel’s operational requirements.
- Supervises all personnel in these departments.
- Check all rooms on cleanliness, readiness and maintenance issues and is responsible for ensuring the Minimum Standard Operating Procedures are being met.
- Responsible for staff training
- Forecast anticipated volumes of business and schedule staff accordingly.
- Maintain records of stock taking and working to our budgeted amounts of guest supplier and other consumables.
- Responsible for the control of all stock, operating equipment, maintenance, and cleaning of cleaning equipment.
Candidate Requirements/Experience
- Hospitality certificate or management diploma will be advantageous.
- +2 years in a 4-star unit as Executive Housekeeper or Room Divisions Manager
- Knowledge of the Opera -Property Management System essential
- Must be computer literate (Microsoft Office – Word, Excel, Outlook & Explorer)
- Good planning, organizational and time management skills
- Ability to work accurately under pressure.
- Must be guest service driven.
- Ability to work shifts.
- Excellent communication skills – verbal, written and telephonic.
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