Call Centre Agent (Insurance)
Candidate Key Performance Outputs
- Outbound insurance sales calls to prospective customers strictly according to the insurance script
- Offering insurance products to leads/referrals telephonically using a Script
- Proactively contribute to the customer experience, campaign performance and drive targets
- Achieve own sales targets and objectives
- Be a productive team player, who is efficient, works structured and focused
- Adherence to Quality and Compliance processes/benchmarks to minimize business/conduct risk
- Adapt and change to fit in with changing business operational requirements
- To act professionally to ensure the interests of both the customer and Lewis are protected
- Accurately record and maintain information regarding products sold, follow product/system procedures
- Keep abreast of developments and trends in the financial services industry – self-learning
- Commitment to learning, training, product knowledge, and call Centre operation/system requirements
Candidate Requirements/Experience
- Minimum Grade 12 or a relevant NQF 4 qualification required,
- Recognized Sales / Marketing / Insurance Diploma/Degree preferred,
- FAIS Regulatory Exam (RE). RE5 for Representatives -preferred
- FAIS Fit and Proper on appointment
If you have not been responded to within 21 days of the closing date please accept that your application was not successful.
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